1. Overview

At uvives.com, we work with global suppliers and fulfillment partners to deliver products efficiently.
Our goal is to ensure customer satisfaction while maintaining a fair and transparent policy.

2. Order Issues & Eligibility

We only offer refunds or replacements under the following conditions:

• 📦 Product arrived damaged or defective
• 📦 Wrong item received
• 📦 Missing parts or incomplete order
• 🚚 Item not delivered within the estimated delivery time

👉 All issues must be reported within 7 days of delivery.

3. Proof Requirement

To process any claim, customers must provide:

• Clear photo or video of the issue
• Order number and proof of purchase
• Description of the problem

Without valid proof, we may not be able to approve a refund or replacement.

4. Returns Policy

Due to our direct-to-customer fulfillment model, we do not accept returns for:

• Change of mind
• Wrong product selection by customer
• Size, color, or personal preference issues
• Used or opened items (unless defective)

👉 In most cases, physical return is not required to process a refund or replacement.

5. Refund or Replacement

Depending on the situation, we may offer:

• 💸 Full refund
• 🔁 Free replacement (reshipment)
• 💰 Partial refund (in certain cases)

We aim to resolve most issues without requiring product returns to avoid delays and shipping costs.

6. Processing Time

• Refund/replacement requests are reviewed within 3–7 business days
• Approved refunds are processed back to original payment method
• Bank processing time may vary (5–10 business days)

7. Shipping Issues

We are not responsible for:

• Incorrect shipping address provided by customer
• Delays caused by customs or courier services
• Packages marked as delivered but not received (customer must check with local carrier)

8. Supplier Fulfillment

We work with third-party suppliers including dropshipping partners such as CJ Dropshipping to fulfill orders.
In case of product defects or errors, we coordinate directly with suppliers to resolve issues efficiently.

9. Fraud & Abuse Prevention

We reserve the right to reject refund requests if:

• Abuse of refund system is detected
• Multiple false claims are made
• Evidence is not provided

10. Contact

For any issues, please contact our support team at:
📧 support@uvives.com